Step into a pivotal role as the Contract Sales & Service Manager at Holt Renfrew, focusing on luxury retail excellence and customer service strategies. This contract position emphasizes hands-on management.

In this role, you will be responsible for supporting sales and service program implementation across the store network. Your experience in retail will be vital in enhancing the omni-channel customer experience. Collaborating across departments, you will ensure that programs are effectively integrated into daily store operations.

Key Responsibilities:
• Oversee sales and service program execution in stores
• Develop clear guidelines and tools for store personnel
• Enhance omni-selling and clienteling practices through collaboration
• Support training initiatives and align with corporate standards
• Review service delivery for continuous improvement

Requirements:
• Post-secondary education or relevant experienc...