What you’ll be doing

• Develop and maintain strong supplier and client relationships, acting as a key liaison
• Conduct weekly and quarterly client feedback meetings, ensuring SLA compliance
• Resolve client complaints efficiently and implement continuous service improvements
• Monitor and report on contract profitability, budgets, wage costs, and asset registers
• Ensure compliance with health and safety standards, OHS audits, and incident reporting
• Provide leadership to site teams, conduct performance reviews, and identify training needs
• Drive operational standards, resource planning, and leave/absenteeism management
• Support business growth through upselling, cross-selling, and developing new client leads
• Maintain confidentiality and ensure all company policies and procedures are followed

What you’ll need

• At least 3 years’ experience in a management or contract ...