**Job Title**: Contract Lifecycle Management (Icertis/Ironclad) Support Agent
**Job Summary**:
The CLM Level 1 Support Agent provides first-line support for users of a Contract Life Management system.
The role involves responding to customer queries, troubleshooting and solving basic system issues, executing basic CLM tasks, and escalating complex situations to next-level support technical teams or Vendors.
The agent ensures timely resolution of issues while maintaining a high standard of customer service and adhering to service level agreements (SLAs).
**Roles and Responsibilities**:
Customer Support:
- Provide first-level technical and functional assistance to users of the CLM system.
- Clarify issues related to user accounts, system navigation, and basic CLM functionalities (e.g., creating, editing, or managing contracts).
- Offer guidance on standard procedures, workflows, and system usage.
Issue Troubleshooting:
- Identify and resolve...