Completing pre-entry surveys and joint inspections with our contractors in advance of investment works, such as replacement windows, bathrooms and kitchens
Arranging consultation events with customers and contractors
Supporting customers by resolving complaints and responding to queries related to investment works in a well-coordinated, effective and responsive manner
Supporting the surveying team in the effective delivery of the planned maintenance works and being the main customer point of contact representing Great Places
Responding to customers through a range of media including phone, text, email, social media and webchat, promoting use of digital communication where possible
Supporting our customers’ needs and provide advice and guidance about appropriate services and referral routes, signposting to trusted partners agencies and service providers