Job Description

We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britains rich seafaring heritage.From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge. As one of our Contact Centre Support Advisors, you will demonstrate a passion for our brands when talking to our guests.

Key Responsibilities Include:

• Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls in a contact centre.
• Providing a first call resolution to deliver the desired outcome.
• Building trusting relationships with our guests, proactively identifying itineraries and cruise products that match their needs.
• Delivering guest satisfaction and a memorable experience

This role is classified as CUK13 and is ava...