Elevate customer service standards at SaskEnergy as the Contact Centre Manager, focusing on performance quality and capacity planning. This permanent full-time position calls for strong leadership and strategic oversight.

You will take charge of managing resources, driving performance outcomes, and ensuring client satisfaction in this pivotal role. With a commitment to employee engagement and continuous improvement, you will coach staff and implement process enhancements. Your decisions will shape the customer experience and operational effectiveness of the Contact Centre.

Key Responsibilities:
• Oversee business unit performance to exceed targets
• Develop staff and link their contributions to strategies
• Manage key performance metrics for financial success
• Ensure adequate staffing and effective service levels
• Address escalated customer issues with authority

Requirements:
• Degree in Business Administratio...