The main responsibility of a Scania Contact Centre Executive is to proactively generate leads through outbound channels using a solution sales approach. They promote and sell Scania products and services to both prospects and customers, contributing to the profitability of Scania. They are skilled in collecting and using data – both primary and secondary research type. They are familiar with maintaining the integrity and confidentiality of data. They are fluent in using digital/remote communication systems or devices to interact. Using CRM systems and flows are native to them. This role can create short‑to‑mid‑term results and build long‑term relationships with prospects and customers. The role is also a stepping‑stone into other Solution Sales‑related or Services Sales‑related roles within Scania.