Role Summary
Drive and support the digital transformation agenda for clients by assessing existing processes and technologies to improve customer experience and operational efficiency. Utilize industry knowledge and Contact Centre/CX expertise to design, plan, and implement complex digital and intelligent automation solutions aligned to client objectives.
Key Responsibilities
Drive and support the digital transformation agenda for clientsAssess existing processes and technology to identify opportunities to improve customer experience and operational efficiency, utilizing industry knowledge and Contact Centre/CX expertiseCreate technical and resourcing business cases aligned to client objectivesPresent at leadership review sessions with Customer and Capgemini leadershipDesign, plan, and drive implementation of complex business solutions including digital platform technologies and Intellig...