To provide the first point of contact service for individuals accessing support through Technology Enabled Care (TEC) devices in an efficient, effective and courteous manner.

Responsible for TEC service users safety and support in all aspects of their daily living. Ensure that service users physical, emotional and social needs are met in accordance with their support plans, enabling them to live as independently as possible.

Main Duties and Responsibilities

• Answer calls within agreed SLA times and ensure care records are updated accordingly after every interaction and following the agreed protocols to ensure the welfare of people using the service.
• Carry out wellbeing and other scheduled service user calls as required.
• To provide the best care and support possible, in accordance with a person’s support needs, ensuring physical and mental wellbeing of each individual are given equal consideration.
• Delivering remote care...