Contact Centre Agent

Location: Stone, Staffordshire (Hybrid working available after probation)

Salary: £26,230 basic + uncapped commission

Hours: Full time | 37.5 hours a week, across a rotating shift pattern:

08:00-16:30/ 09:30-18:00/ 12:00-20:00

Saturday: 08:00-14:00 (rota-based)

Contract: Permanent

The Role

We are recruiting multiple Contact Centre Agents on behalf of a growing, values-led organisation within the enforcement and regulated financial services sector. Due to recent contract wins and ongoing business growth, this is an excellent opportunity to join a stable employer offering long-term career prospects.

This role involves managing inbound and outbound customer contact via telephone, email, and live chat, supporting individuals to resolve outstanding balances through ethical, compliant, and affordable...