Shape the future of customer interactions at Wawanesa as a Senior Architect for Contact Center and Conversational AI. This hybrid role is ideal for leaders in cloud-native solutions.
In this pivotal position, you will provide technical leadership to the architecture team, focusing on integrating AWS solutions and Genesys Cloud CX for robust customer engagement strategies. Your extensive experience in designing contact center solutions will drive innovation in agent and customer experiences.
Key Responsibilities:
• Lead architecture development for cloud-native customer engagement
• Design conversational AI solutions for brokers and members
• Integrate Genesys Cloud CX with enterprise systems
• Establish frameworks for non-functional requirements
• Innovate technology roadmaps in line with business strategies
Requirements:
• Bachelor’s degree in computer science or equivalent experience
• 10+ years in solution design; 5+ in architecture
• Proven architec...