Should have 5–10 year s of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.

Key Responsibilities

: - Deliver clear, fluent, and professional communication with strong active listenin

gand cultural awareness

. - Provide first-level support for product inquiries, warranty questions, and basi

c HVAC-related issues (training provided)

. - Accurately log cases in CRM tool while multitasking during live calls

. - De-escalate challenging situations and ensure a positive customer experience

. - Prioritize and manage high-volume inquiries with strong organization and tim

emanagement

.
Skills & Competencie ...