Partner with commercial teams to identify pipeline opportunities, formulate deal strategies, and align contact center portfolios with client business goals.
Direct technical discovery workshops, define project scopes, and lead the validation of solutions through high-impact Proof of Concept (PoC) deployments.
Collaborate with engineering teams to oversee functional design, technical architecture, configuration analysis, and system integrations.
Architect robust testing frameworks, deployment strategies, and customer training plans to ensure a seamless operational transition.
Serve as the primary technical point of contact to address complex queries regarding proposed system capabilities, architecture, and deployment risks.
Requirements
Bachelor’s degree or higher in Computer Science, Telecommunications Engineering, Information Technology, or a matching field.