**Contact Center Analyst**

**Lisbon, Portugal**

**Remote/Home-based**

**Full Time**

The **Contact Cente** **r** **Analyst** provides first-level support to Clinical Trials personnel via phone, email, and chat, ensuring timely resolution of technical and operational inquiries.

**Essential Functions:**

+ Serve as the first point of contact forHealth care professionals,providing exceptional support to both internal and external customers.

+ Manage and coordinate requests related to supply accommodations, laboratory reports, access to internal applications, and other administrative and operational support activities.

+ Engage with end users to understand, clarify, and accurately capture their needs and requirements.

+ Troubleshoot and resolve routine inquiries efficiently, while ensuring more complex issues are escalated to the appropriate teams for timely resolution.

+ Maintain accurate and deta...