Consumer Engagement Assistant

The Consumer Engagement Assistant is responsible for delivering a positive and seamless experience for Drypers Baby Club members by ensuring all consumer inquiries, requests, and feedback received through various channels are addressed accurately, professionally, and in a timely manner. This role serves as the voice of the consumer within the organization, fostering strong relationships with members, gathering valuable consumer insights, and supporting engagement initiatives that enhance brand loyalty and member satisfaction.

Working Location : Vinda SEA HQ (Bandar Bukit Raja, Klang, next to Setia Alam)

Responsibilities

• Handle all Drypers Baby Club enquiries via websites, toll-free, email, office line & social media for Baby Marketing.
• Recognize high risk consumer complaints and take swift action to resolve the case before it escalates by direct negotiation with the consumer.
• Proces...