Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
Takes responsibility of task/project implementation for assigned customer engagements
Handles provisioning of phones, sites, and creates and modifies dial‑plan
Creates migration plan and coordinates migration activities with customers
Captures and contributes to new implementation techniques and methodologies used in customer delivery and shares lessons learned with the broader team
Creates and reviews project deliverables such as design recommendations, high‑level design, low‑level design, and implementation/change management plans
Builds and/or leverages test environments as required to resolve complex problems and compatibility issues
Leverages software skills and tools to configure, deploy, and tro...