Make a difference in clients' lives at Connect Hearing as a Customer Care Representative in North Bay, ON. Provide exceptional service in a retail clinic environment across multiple channels.
In this role at Connect Hearing, you will be responsible for delivering top-notch customer service, appointment scheduling, and client account management. You will support clinic professionals and help clients with insurance billing and minor device repairs. Ideal candidates thrive in a dynamic workplace and have a passion for improving hearing health.
Key Responsibilities:
• Provide exceptional service in-person, via phone, and email
• Schedule appointments for hearing care professionals
• Manage and maintain client accounts effectively
• Collaborate with insurance for billing operations
• Assist with in-clinic device cleanings and repairs
Requirements:
• Strong communication and customer service skills
• Experience or willingness in accounts receivable work
• Pas...