**Job Identification:** 211085
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

**Exceptional Hospitality Starts with You**

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a **Head Concierge** , you’re not just overseeing the daily operations of the concierge desk – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

+ **Supervise concierge team:** Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience
+ **Delight our guests:** Respond promptly and professionally to guest inquiries, requests, and concerns
+ **Offer recommendations:** Provide information and handle arrangements for dining, transportation, events...