Serve as a key guest contact by handling enquiries, providing accurate information about hotel services, and ensuring all interactions reflect a high standard of hospitality.
Deliver personalised concierge services by assisting with restaurant reservations, transport arrangements, tickets, tours, and offering recommendations based on strong local knowledge.
Manage guest logistics including safe luggage handling, storage, deliveries, VIP requests, and coordination with departments to ensure seamless arrival and departure experiences.
Maintain lobby presence and operational standards by ensuring cleanliness, safety, and professionalism while collaborating with teams and adhering to hotel policies and service excellence standards.
Job Requirements:
Previous experience in concierge, front office, or guest servic...