Are you passionate about providing exceptional customer service and creating memorable experiences Join our team as a Retail Mall Concierge Associate ! If you thrive in a fast-paced environment and enjoy helping others, this is a great opportunity to make a lasting impact! Job responsibilities: Attend to all enquirers and render assistance to shoppers or tenants in a professional manner and provide quality service
Handle administrative work related to gift redemption during malls promotional activities, sales of gift vouchers
Be familiar and well-versed with the malls floor plan, facilities and available services
To provide directional assistance to shoppers/tourist
Handle complains and suggestions with professionalism
Day to day maintain and update database management
Administrating all written or verbal feedbacks from desk
Answering incoming call enquirers
Other ad-hoc duties assigned
Requirements: Minimum GCE 'N' Levels qualification
Good communication ...