About the Role We are seeking an experienced Computer Operations Manager to support one of our enterprise government-sector clients.
This role oversees daily IT operations, manages support teams, ensures system uptime, and drives operational excellence across multiple technology environments.
This is a hands-on leadership role responsible for service delivery, performance monitoring, incident management, team oversight, and field-based support activities.
Key Responsibilities Lead and manage day-to-day IT operations across multiple sites.
Oversee system performance, uptime, and service delivery metrics.
Direct incident response and ensure timely escalation/resolution.
Supervise technical staff, provide coaching, and conduct evaluations.
Develop and enforce IT operational standards, best practices, and SLAs.
Plan and coordinate technology upgrades, deployments, and integrations.
Support hardware...