As a Complaints Officer, you’ll investigate customer complaints, ensure timely and fair resolutions, and maintain a strong understanding of our regulatory obligations across multiple jurisdictions. This is your chance to make a tangible impact on customer satisfaction and help shape Wise's internal processes for the better.

 

Additionally, you will work cross-functionally to influence product and process enhancements, safeguarding Wise’s reputation and operational excellence and supporting local and global complaints.

Key Responsibilities:

• Thoroughly review and understand customer complaints using internal tools.

• Conduct root cause analysis to identify systemic issues and suggest improvements.

• Communicate clearly with internal teams to gather necessary information.

• Reference relevant terms of use and customer agreements to support case resolutions.