Complaints Officer

Location: Leicester based / Hybrid working negotiable

Contract: Full-Time

Salary: £28,000 – £38,000 PA (depending on experience)

We are a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Our goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology.

The Role

To support the network to independently and impartially investigate, manage and resolve network and 3rd party complaints and disputes, providing a fair outcome whilst remaining commercially aware.

Key Tasks Include:

Receiving inbound queries and complaints and responding in a timely and appropriate manner within FCA guidelines and timescales.
Ensure that complainants are treated in a fair and consistent manner.
Ensure you are familiar with the Financi...