Complaints Handler

Ashington

Salary: £13,466.50 per annum

Hours: 18.5 per week, Monday, Friday and half day Wednesday

Contract: Temporary

Closing Date: 5PM Friday 5th June 2026.

We’re looking for a passionate and customer-focused Complaints Handler to join our team. In this role, you’ll play a key part in ensuring our customers receive a high-quality, fair and efficient complaints service, supporting them through resolution with empathy and professionalism.

You’ll be responsible for managing complaints from end to end, from initial acknowledgement through to investigation and response, helping us continuously improve the services we provide.

Role Benefits:

• 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
• Working from home one day per week
• Health cash plan membership so you can save money by claiming cash back - over £1000 each year...