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Complaints Administrator

Company

ExtraCare Charitable Trust

Location

Coventry, England

Type

Permanent

ExtraCare Charitable Trust are looking for a Complaints Administrator!


Are you an experienced Complaints Administrator looking to develop your career with an award winning, forward-thinking charity?

We have an exciting opportunity for a Complaints Administrator to join our team based at our Head Office in Coventry. At The ExtraCare Charitable Trust, you’ll play a vital role in ensuring our complaints process is managed efficiently and professionally, helping us continuously improve the services we provide.

The ideal candidate will have previous demonstrable experience within a similar role, be flexible, motivated and adaptable to change. If this sounds like you, please read on for more details!

Key Duties:

  • Monitor the corporate complaints inbox. Record and triage complaints consistently and promptly. Ensure all such complaints are effectively prioritised, categorised and actioned.
  • Manage the response for co...
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