Register, follow up complaints and process all customer enquiries (mainly technical) and monitor/support until closure

Generate initial 8D reports with complaint history

Receive and process customer inbound calls, e-mails, mails/packages, organizing conference calls whenever necessary

Cooperate with internal/external stakeholders

Generate customer complaint reports, dashboards and presentations when requested

Contribute on EEN (EOS/ESD/No trouble found) reduction program

Use and maintain customer CoHa portals and processes

Support local CSC on 8D generation for logistic complaints

Feedback customer specific quality requirements / expectations towards Quality Management and SQEs

Support project...