Do you enjoy helping people, solving problems and making a positive difference in local communities? We're looking for a dedicated Casework Officer to manage a varied caseload, support customers through challenging situations and work with partner agencies to deliver lasting solutions.

This is a rewarding, fast-paced role where you'll take ownership of cases from start to finish, ensuring customers receive excellent service while helping to build safer, stronger neighbourhoods.

What you'll be doing:

* Managing a diverse caseload, ensuring cases are progressed efficiently and in line with policies and procedures.

* Investigating tenancy-related issues, including anti-social behaviour and nuisance complaints.

* Providing support to customers, witnesses and victims, making referrals to specialist agencies where appropriate.

* Working closely with internal teams, local authorities, the police and partner organisations to resolve complex cas...