MECCA’s Communications team plays a key role in keeping ourCustomer Careteam informed,connectedand empowered to deliver exceptional customer experiences.We’relooking for a Communications Specialist to support internal and customer-facing communications across Customer Care,whilehelping drive alignment withour other frontlineteams.
The Role You Could Play:
Reporting to theHead of Communications, you willhelp develop andsupport Customer Care communication strategy,helpingdrive alignment across MECCA’sfrontlineteams. You will:
Manage Customer Care internal communications across channels including newsletters, Microsoft Teams, town halls, EDMs and leadership updates
Develop customer-facing communications including templates, key messaging, knowledge basecontentand escalation responses
Partner with stakeholders across Customer Care to communicate operational updates,campaignsand business changes
Support crisis a...