SUMMARY: Responsible for ensuring the safe, punctual and cost effective delivery of services by managing the flow of bus captains and vehicles along the route. Liaising with Bus Captains, Interchange Supervisors, Depot Supervisors and maintenance personnel to resolve issues and restore service levels. To ensure that the highest levels of service are provided to ensure a customer centric approach is taken when dealing with service irregularities. PRINCIPAL RESPONSIBILITIES AND AUTHORITIES: Monitoring and controlling services to ensure punctuality, or service headways are maintained Communicate with bus captains and Interchange Supervisors to enable them to effectively deliver a reliable and safe service to the customer Communicating in a polite, professional and courteous manner at all times to employees and external parties Manage on-road issues that potentially impact on service deliver Maintain a close working relationship with response agencies such as fire and police Responsible fo...