Calculated and administered sales incentive payouts for multiple Wealth and Retail Banking sales functions, ensuring accuracy and timely processing.
Supported the annual incentive planning cycle by analysing sales trends, evaluating sales performance, conducting scenario modelling, and performing cost‑income analysis to support business decisions.
Served as the primary point of contact for front‑line sales teams, resolving incentive‑related queries promptly and effectively.
Analysed operational workflows to identify process gaps and key operational risks, supporting risk mitigation initiatives.
Maintained and updated process documentation to ensure compliance with audit and governance requirements.