Responsibilities:
To manage, monitor and ensure effective service delivery and to ensure that all requests (New Business, Renewals, Endorsements, Certificates) are booked and issued within defined SLA. To ensure that all requests are issued as per internal guidelines / policies (Processes, Memos, Email Instructions, logging of customer complaints, tracker of error and any other). Active Participation by self and team in Testing as per Guidelines. To ensure that all requests (New Business, Renewals, Endorsements) are booked and issued within defined SLA. To ensure that all requests are issued as per internal guidelines / policies (Processes, Memos, Email Instructions, logging of customer complaints, tracker of error and any other). To ensure that all requests are issued accurately. Active Participation in Testing as per guidelines and to make sure that the testing is carried out timely and accurately. Others task pres...