This role involves coordinating with internal and external teams, monitoring partner performance, and providing support to optimize business strategies.

**What you will do**

+ Analyze operational processes and escalation procedures to identify service delivery improvements and drive added value for commercial teams.
+ Deliver onboarding and training sessions for customer service teams, commercial teams, and distributors.
+ Act as a key liaison across cross‑functional teams (Commercial, Planning, CS, RAQA, Field Service, Finance) to resolve order, delivery, and billing inquiries.
+ Manage and optimize Return Material Authorization (RMA) processes, ensuring efficient handling of returns, repairs, and exchanges.
+ Ensure compliance with legal, regulatory, and internal company standards, supporting audit readiness and documentation.
+ Prepare performance reports, forecasts, and KPIs, and present insights to senior management.
+ Analyze pricing, profitabi...