Incident Management: Serving as the point of contact during major outages, security breaches, or site emergencies, coordinating immediate triage and escalations. (1, 2)

System Monitoring: Overseeing the real-time observation of IT networks, CCTV feeds, access control, and fire life safety systems. (1, 2)

Team Leadership: Managing shift schedules, leading training, and conducting performance appraisals for command centre operators and analysts. (1, 2)

Vendor & SLA Management: Ensuring system uptimes, meeting organizational service level agreements (SLAs), and coordinating with external contractors or law enforcement. (1, 2, 3)