About the Role

Are you skilled in nurturing customer success and adept at problem resolution? If so, we have an exciting opportunity for a Customer Support Team Lead at Sezzle. In this role, you'll assist in leading a team dedicated to delivering exceptional support experiences. Your responsibilities will include overseeing troubleshooting efforts, crafting comprehensive instructions, and ensuring effective communication with customers. We're seeking someone with outstanding written and verbal communication skills, a dependable nature, and a knack for going the extra mile to ensure customer satisfaction.

Responsibilities

• Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.
• Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents.
• Oversee the resolution of customer inqui...