Reporting Relationship: This position reports directly to the Customer Experience Manager.

Job Summary

The Collision Consultant plays an integral role in delivering the highest level of service during a customer’s experience with Birchwood Collision Centre. The successful candidate will have the ability to build rapport, communicate needed repairs and costs, and follow up with customers to ensure their overall satisfaction. The Collision Consultant will manage phone inquiries, customer walk-ins and the completion of appropriate paperwork with regard to collision repair orders.

Shift Details

Monday to Friday: 8:00 a.m. - 5:00 p.m.

Qualifications

• Relationship expert with a demonstrated commitment to customer satisfaction
• Thrive in a collaborative environment, where teamwork is encouraged
• Completed post-secondary education in Business or related field preferred
• High attention to detail ...