Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers

Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate

Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures

Discuss financial status, review monthly income and expenses, and determine reason for non-payment

Offer Loss Mitigation assistance, when appropriate, explain options and processes in detail

Demonstrate accurate knowledge and strict application o...