Philippines - Operations Apply for this position As a Collections team lead you will provide day-today work to the group, conducts workload study, plans activities, sets direction, and provides supervision to and evaluation of direct reports. Plays a pivotal role in overseeing and managing the collections department, ensuring efficient and effective debt recovery processes. Your responsibilities will include leading a team of collections specialists, developing, and implementing collection strategies, and collaborating with cross-functional teams to optimize workflows. Responsibilities Prepares, Prepares, coordinates, and supervises the daily and Supervises the daily activities of the Desk Collectors Assist Desk Collectors or recommend collection techniques for difficult situations Provide the necessary coaching to direct reports Generate Daily, Weekly, Monthly reports related to performance updates and KPIs Escalate the necessary items to the management Process reversals when necessar...