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Collections Strategy Senior Manager (US)

Company

TD Bank, N.A.

Location

New York, New York

Type

Full time

Description

:

We are looking for a highly analytical and strategic lead to join as a Credit Card Collections Strategy Manager, responsible for driving performance optimization across the end-to-end collections lifecycle. This role leverages advanced analytics, segmentation, and test-and-learn methodologies to design and refine strategies that improve customer outcomes while maintaining strong regulatory compliance.

The ideal candidate brings deep expertise in credit card collections, strong problem-solving and analytical skills, and a hypothesis-driven, learning mindset to continuously evolve strategies and deliver measurable impact.

Key Responsibilities

  • Develop and execute collections strategies across delinquency stages (early through late), with a focus on improving cure rates, roll rates, and overall portfolio performance
  • Partner cross-functionally to design, test, and optimize treatment strategies using data-driven insights<...
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