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Collections Strategy Manager

Company

TD Bank, N.A.

Location

Jacksonville, Florida

Type

Full time

Description

:

We are seeking a highly analytical and strategic Credit Card Collections Strategy Manager to drive performance optimization across the collections lifecycle. This role will leverage advanced data analytics and segmentation techniques to design, test, and optimize collections strategies that improve customer outcomes while ensuring compliance with regulatory standards.

The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies.

Key Responsibilities

  •  Develop and execute collections strategies across delinquency stages (early- to late-stage), with focus on improving cure rates, roll rates, and customer engagement
  •  Leverage data analytics and segmentation to design targeted treatment strategies (SMS, digital, call, legal routing)
  •  Drive test-and-learn frameworks, including control/trea...
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