2–4 years of experience in finance customer service, or a related field; experience in collections, accounts receivable, or order-to-cash processes is preferred.
Understanding of collections’ impact on cash flow, AR aging, allowances/reserves, write-offs, and close ourcomes.
Strong analytical and problem-solving skills with the ability to identify delinquency drivers, prioritize accounts effectively, and resolve complex payment issues.
Proficiency in ERP/AR systems (e.g., SAP, Oracle, NetSuite) and strong Microsoft Excel skills.
Ability to work independently, manage escalations, and recommend actions aligned with company policies and approval frameworks.
Excellent verbal and written communication skills with the ability to negotiate professionally and collaborate with cross-functional teams.