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Collections Specialist

Company

Capita

Location

Łódź, Łódź Voivodeship

Type

Full-time

Description

:

Your responsibilities

  • Handling outbound / inbound calls
  • Requesting payment from the customers with overdue bills
  • Assisting customers in financial hardship, providing options and solutions to reduce their arrears
  • Dealing with some of our more vulnerable customers and their complex needs
  • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
  • Accurately record all contact interactions on systems in line with expected process

    • Requirements:

  • Fluency in English (C1)
  • Min. 8 month’s experience in collections or customer service
  • Customer-oriented attitude
  • Excellent PC and data entry skills
  • Willingness to work shifts from 09:00 to 21:00, Monday to Friday, 5 days a week in a hybrid model

    • What we offer

  • LuxMed medical healthcare
  • Generali group insu...

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