Critically assess each case where retail customers are found to be experiencing difficulty in meeting financial obligations to the bank.
Service customers in a manner that promotes belief that HSBC can help them during a period of financial difficulty.
Provide customers the confidence that HSBC understands their specific situation and concerns.
Agree appropriate solutions to meet customers’ needs, which are positive, sustainable, and based on a clear understanding of each customer’s individual affordability and circumstances.
Determine if there are issues of vulnerability and progress special handling of individuals when appropriate.
Adhere to regulatory requirements and Collections policies.
Qualifications
Related collections experience and ability to manage and review delinquent/revoke/written off RBWM secured & unsecured accounts by re...