Responding to all incoming post and SMSs in accordance with daily targets and ensuring responses are well written, complying with all guidelines and legislation
Answering our Webchat service, corresponding with debtors live
Actioning cases in our internal ‘All Incoming Communications’ preset and sending letters/ emails as instructed
Dealing with debtor disputes by liaising with our Clients, ensuring queries are dealt with quickly and efficiently
Applying Breathing Space holds
Qualifications & Experience
Grade C or above in English at GSCE level
Minimum 12 months work experience in an administrative role
Proven Literacy Skills
Computer Literate inc. reasonable typing speed & good knowledge of Microsoft Word
Skills & Abilities
Professionalism
Initiative to make recommendations for improvement