This involves maintaining accurate records of customer accounts, tracking payments, and identifying delinquent accounts. 

Payment Processing

They handle the processing of payments, including posting payments to customer accounts, managing clearing accounts, and reconciling bank postings. 

Dispute Resolution:

Collection Admins may be involved in resolving customer disputes related to payments or accounts. 

Reporting:

They prepare and submit reports related to collection activities, such as daily processing reports and delinquency reports. 

Record Keeping:

Maintaining accurate and organized records of all collection-related documents, both physical and digital. 

Communication: