We are seeking a ServiceNow CMDB Subject Matter Expert (SME) and Integration Specialist to design, implement, govern, and optimize the Configuration Management Database (CMDB) and enterprise integrations within the ServiceNow platform. The role requires deep expertise in CMDB data modeling, Discovery, Service Mapping, integrations, and data quality governance to support ITSM, ITOM, and business services.

Key Responsibilities

CMDB & CSDM

" Act as CMDB SME, owning CMDB strategy, architecture, and roadmap

" Design, implement, and maintain CMDB data models aligned with CSDM (Common Service Data Model)

" Define CI classes, relationships, normalization rules, and lifecycle management

" Ensure CMDB supports ITSM, ITOM, ITAM, SecOps, APM, and Service Mapping use cases

" Lead CMDB audits, health dashboards, and continuous im...