Operations & Guest Experience

• Maintain consistent, high-quality service and cleanliness standards across all lodges within the cluster.
• Implement proactive guest feedback strategies and ensure executive handling of VIPs and escalated complaints.
• Develop and enforce uniform SOPs for the front desk, concierge, housekeeping, and reservations teams.

Revenue Management & Financials

• Drive upselling initiatives, manage room inventory, and execute pricing strategies to maximize RevPAR (Revenue Per Available Room).
• Prepare and manage departmental budgets, analyse financial reports, and monitor costs for linen, amenities, and operating supplies.
• Predict occupancy and business volumes to effectively allocate labour and resources.

Leadership & Human Resources

• Recruit, train, and mentor departmental managers and frontline staff across all properties.
• Set KPIs, cond...