Greet guests at all times in a friendly and helpful manner
Register and room all Sofitel Club guest arrivals according to established procedures
Perform check-in check-out and room change procedures and ensure all data is accurately entered into the hotel system
Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
Maintains cashier float and ensure accurate daily report of all money received
Cashes hotel guests personal and travelers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Hotel Loyalty programs (Sofitel Ambassadors)
Attend to guests complaints inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist