Cloud Services Support Specialist

Company

Remotedxb

Location

dubai, dubai

Type

Full-time

            Responsibilities Process user requests via ServiceDesk, providing L2 technical support, fault diagnosis, and troubleshooting for IT services and software. 
Monitor the health and availability of corporate services including Atlassian, Google Workspace, ESET, and Slack. 
Administer and configure cloud platforms and create working environments for users. 
Liaise with vendor technical support teams to resolve service-related issues. 
Register, transfer, and administer domain names and hosting services. 
Work with L1 specialists and engineers to implement system updates and enforce infrastructure standards. 
Maintain an accurate asset register for provisioned and decommissioned accounts. 
Write and maintain technical documentation and user guides for software and hardware. 
Requirements At least 2 years of experience in an L2 support role or equivalent technical support position. 
Admini...
        

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