Selected candidate will report to offices in Monterrey.

• Driving the programs and initiatives to improve the KPI/SLA’s
• Driving and delivering team’s established annual goals and develop frameworks to ensure critical key performance indicators for the team are met.
• Working towards automating various day to day operational tasks
• Planning, set up, implementation, and operation of SAP technologies achieving ambitious SLA
• Process improvement on the daily operational activities
• Able to coordinate and orchestrate the work between the teams.
• Handling OnCall duty
• Vendor Management
• Reporting & Analytics Capabilities

• 10+ year work experience in Infrastructure
• 5+ years’ experience in service delivery in global teams
• Experience in driving improvement initiatives
• Understanding an...