Enhance customer confidence and seamless cloud transitions as a Cloud Delivery Experience Manager at our St. John's headquarters. This role focuses on managing end-to-end client delivery and driving operational excellence.
As the Cloud Experience Manager, you will oversee the complete client journey for cloud service delivery. Spearheading a diverse team, you will coordinate efforts across sales, engineering, delivery, and operations to ensure successful implementations. Your expertise will be crucial in maintaining high service quality and timely communication with customers throughout the process.
Key Responsibilities:
• Own the full cloud delivery and go-live experience
• Partner with sales to create realistic delivery expectations
• Lead coordination across teams to enhance customer experience
• Manage critical customer communications during escalations
• Ensure production readiness and early-life support
Requirements:
• Background in cloud service delive...